Player Wellbeing First

Chance Responsible Gaming – Play Smart, Stay in Control

Gaming at Chance is meant to be fun, relaxing, and within your personal limits. This page covers all the tools and information available to help you manage your play, set boundaries, and keep the experience enjoyable on your own terms.

18+Adults Only
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18+

Gaming is Entertainment – Not a Source of Income

Chance is an online entertainment platform for adults in Pakistan. Whether you enjoy Slots, Live Casino, Fish Games, or Bingo, the experience is designed to be enjoyable when played responsibly. Gaming should never be used to try to make money, cover bills, or recover previous losses. If you ever feel that your gaming habits are becoming difficult to manage, the tools and guidance on this page are here to help you take back control at your own pace.

Responsible Gaming Tools at Chance

All tools are free, available immediately from your account settings, and designed to put you firmly in charge of your own gaming experience.

Deposit Limits

Set a daily, weekly, or monthly cap on how much PKR you can deposit into your Chance account. Once the limit is reached, no further deposits will be accepted until the period resets. Lowering a limit takes effect immediately; increasing a limit has a cooling-off period to give you time to reconsider.

Session Time Reminders

Set a reminder that will alert you after a chosen period of gameplay – for example, after 30, 60, or 90 minutes. The reminder appears on screen and prompts you to review how long you have been playing. You choose whether to continue or step away. Small check-ins like this make a real difference over time.

Cool-Off Period

Take a short break from the platform without closing your account. A cool-off period can be set from 24 hours up to several weeks. During this time your account is locked for gameplay and deposits, while you retain access to your account information and any pending withdrawal of genuine funds.

Self-Exclusion

If you feel you need a longer break, self-exclusion locks your account for a set period – typically from one month up to five years. During self-exclusion, you will not receive marketing communications and your account cannot be used for deposits or gameplay. All self-exclusion requests are processed promptly by our support team.

Loss Limits

Set a maximum amount in PKR that you are comfortable losing over a defined period. Once your losses reach that threshold within the period, your account will be automatically paused for further gameplay until the next period begins. This tool is especially useful for maintaining a firm budget.

Reality Checks

Periodic on-screen prompts during active gaming sessions show you how long you have been playing and your net position for the session. Reality checks are a gentle but effective way to stay aware of your gaming activity in the moment, rather than only reviewing it after the fact.

How to Activate a Responsible Gaming Tool

Accessing and setting up any of the responsible gaming tools at Chance takes just a few steps. All tools are available free of charge from your account settings at any time.

1
Log In to Your Account

Open the Chance platform on your browser or the mobile app and log in to your registered account using your credentials.

2
Go to Account Settings

Navigate to the Account or My Profile section. Look for the Responsible Gaming or Player Safety tab within the settings menu.

3
Choose Your Tool and Set Your Limit

Select the tool you want to use – Deposit Limit, Session Reminder, Loss Limit, Cool-Off, or Self-Exclusion – enter your preferred settings, and confirm.

4
Limits Take Effect Immediately

Restrictions and lower limits are applied to your account straight away. Increases to limits or removal of restrictions have a mandatory cooling-off period built in.

5
Contact Support if You Need Help

If you are unable to locate the settings or want immediate assistance applying a limit or self-exclusion, contact the Chance support team directly and they will action it for you.

Tips for Keeping Gaming Enjoyable

Most players enjoy online gaming as one of several leisure activities. These practical habits help keep it that way.

Set a fixed PKR budget before you startEssential
Treat losses as the cost of entertainmentVery Important
Take regular breaks during longer sessionsImportant
Never chase losses with bigger betsEssential
Balance gaming with other leisure activitiesHelpful
Never play when stressed, upset, or under pressureVery Important
Log out and step away if it stops being funEssential

Gaming with money you cannot afford to lose – such as household budget, rent, or funds set aside for your family – is a clear warning sign. If this applies to you, please use the self-exclusion tool or contact our support team immediately.

Signs That Gaming May Be Becoming a Problem

Honest self-awareness is one of the most effective responsible gaming tools available. If several of the situations below feel familiar, it may be time to use one of the account tools above or speak to someone you trust.

You spend more time or money gaming than you originally intended, and find it difficult to stick to the limits you set for yourself.

You feel restless, irritable, or anxious when you are not able to play, or find that gaming is the first thing you think about when you wake up.

You are chasing losses – depositing more PKR after a losing session specifically to try to win back what you lost, rather than playing for enjoyment.

Gaming has started to affect your work, studies, family time, sleep, or relationships, and people around you have noticed a change in your behaviour.

You hide your gaming activity from family members or feel the need to be secretive about how much time or money you spend on the platform.

You have borrowed money, delayed bill payments, or used funds intended for household needs in order to continue gaming at Chance or elsewhere.

Recognising these signs in yourself takes courage and honesty. It does not mean you have a serious problem – but it does mean that using the deposit limits, cool-off period, or self-exclusion tools now is a smart and positive step. Our support team is available to help you access these tools at any time.

A Simple Self-Assessment

Think honestly about each question below. There are no right or wrong answers – this is just a private prompt to help you reflect on your current gaming habits.

Question 1

How often do you play at Chance in a typical week?

Once or less Two to three times Most days Every day
Question 2

When you sit down to play, do you have a fixed PKR budget in mind before you start?

Always Usually Sometimes Rarely or never
Question 3

Have you ever deposited more than you originally planned during a single session?

Never Once or twice Occasionally Fairly often
Question 4

Has anyone close to you expressed concern about the time or money you spend gaming?

No, never Not directly Once or twice Yes, more than once
Question 5

After a losing session, how do you typically feel?

Fine – it was entertainment Mildly frustrated Upset and want to win it back Very distressed

If your answers lean towards the right-hand options on several of these questions, consider activating a deposit limit or cool-off period today. These are simple, private steps you can take directly from your account settings – no judgement, no hassle.

Adults Only – Under-18 Access is Strictly Prohibited

Chance is strictly for adults aged 18 and above. This is not a guideline – it is a firm requirement and every account on the platform is subject to age verification. We take underage access seriously because the potential harms of gambling to young people are well documented and we have zero tolerance for it on this platform.

During registration, you confirm that you are 18 or older. We reserve the right to request proof of age at any point, and any account found to be held by someone under 18 will be immediately suspended and the matter handled in line with our Terms and Conditions.

If you share a device with younger family members, we strongly recommend keeping your Chance account logged out when not in use, using device-level parental controls, and ensuring that your login credentials are not accessible to minors.

If you believe a minor has accessed or registered an account on Chance, contact our support team immediately so that we can investigate and take appropriate action without delay.

What Chance Commits to as a Platform

Responsible gaming is not just a page on our website – it is something we have built into how the platform operates. Here is what you can expect from Chance as a player:

  • All responsible gaming tools are available to every registered adult player at no cost.
  • Restrictions and lower limits take effect immediately with no delay or friction.
  • We do not send marketing communications to players who are on a cool-off or self-exclusion.
  • Our support team is trained to handle responsible gaming requests with sensitivity and without judgement.
  • Session time information is available to players on request at any time.
  • We review account activity for patterns that may suggest a player needs support, and may proactively reach out in such cases.
  • Bonus promotions are never offered in a way designed to pressure players into spending beyond their comfort level.

When you choose to play at Chance, you are choosing a platform that genuinely wants your gaming to remain a positive, affordable, and enjoyable part of your leisure time – nothing more, nothing less.

Responsible Gaming – Frequently Asked Questions

Common questions from Chance players about managing their account, setting limits, and taking breaks.

Log in to your Chance account, go to Account Settings, and select the Responsible Gaming section. From there, choose Deposit Limits and enter your preferred daily, weekly, or monthly PKR cap. The limit takes effect immediately once confirmed. If you ever want to lower the limit further, that change is also instant. Requests to increase a limit have a mandatory waiting period so that you have time to reconsider.

A cool-off period is a short break, typically from 24 hours up to a few weeks, during which your account is paused for gameplay and deposits. It is ideal if you feel you need a brief reset. Self-exclusion is a longer, more formal commitment – your account is locked for a minimum of one month and up to five years. During self-exclusion, marketing communications are also suspended. Both options are available free from your account settings or via the support team.

Yes. A self-exclusion prevents deposits and gameplay, but does not block your access to genuine funds already in your account. You can contact the support team to arrange withdrawal of any remaining balance to your registered payment method, whether that is JazzCash, Easypaisa, Raast, a bank account, or a registered card. Withdrawal requests during self-exclusion are processed in the same way as standard withdrawal requests.

No. Once a cool-off or self-exclusion is active on your account, all promotional communications are suspended for the duration of the restriction. You will not receive bonus offers, deposit match alerts, or promotional emails during this time. Essential account communications such as withdrawal confirmations or security alerts may still be sent if relevant.

If you are concerned about a family member's gaming habits, the most direct step is to have an honest, calm conversation with them and encourage them to use the self-exclusion or deposit limit tools available on their account. You can also contact the Chance support team to report the concern. We take third-party welfare reports seriously and will review the account in question. Note that for privacy reasons, we cannot share account details with third parties, but we can take appropriate action on the account.

Chance is designed exclusively for adults aged 18 and above who choose to play online games as a form of entertainment. It is not suitable for anyone under 18, anyone experiencing financial hardship or debt difficulties, anyone in recovery from gambling-related problems, or anyone who finds it difficult to stick to pre-set spending limits. If any of these situations apply to you or someone you know, please use the responsible gaming tools on this page or contact our support team.

Enjoy Chance – On Your Own Terms

Register your free account today, set your preferred deposit limits from the start, and enjoy Slots, Live Casino, Fish Games, and Bingo as pure entertainment. Download the app to manage your account and responsible gaming tools from anywhere in Pakistan.