Chance FAQ – Your Questions About Gaming Answered

You must be 18 years of age or older to register and play at Chance. This applies to all account holders. Creating an account on behalf of someone under 18, or allowing a minor to use your account, is a violation of our Terms and Conditions.

On the login page, tap the "Forgot password?" option. You will be asked to enter your registered mobile number or email address. A verification code or reset link will be sent to that contact. Follow the steps to set a new password. If you no longer have access to your registered number or email, contact support at [email protected] for manual account recovery assistance.

No. Each player is allowed one account at Chance. Duplicate accounts are a violation of our Terms and Conditions and may result in all associated accounts being suspended, with balances forfeited. If you have lost access to your existing account, use the password recovery process or contact support rather than creating a new registration.

Username changes are not supported once an account is created, so choose carefully during registration. If your registered mobile number has changed, update it through your account settings while you still have access to the old number for verification. If you can no longer access the old number, contact support at [email protected] with your account details for assistance.

Go to chance.vin/login on any mobile browser or open the Chance Android app. Enter your username or registered mobile number along with your password, then tap Log In. You can also enable the "Keep me logged in" option on your personal device for faster access next time. Avoid using this option on shared or public devices.

Deposits via JazzCash, Easypaisa, and Raast are typically credited to your Chance account within a few minutes of successful payment confirmation. Bank transfers may take longer depending on your bank's processing times. If a deposit does not appear within 30 minutes and your payment was deducted, contact support with your transaction reference number.

Minimum deposit amounts vary by payment method. You can find the exact limits for each option on the Deposit page. Chance is designed to be accessible for players with different budgets, so the minimums are set at reasonable amounts for typical players in Pakistan.

First, wait a few minutes — some payment channels have a short processing delay. If your balance still has not updated after 30 minutes, take a screenshot of your payment confirmation from JazzCash, Easypaisa, or your bank app and email it to [email protected] with your Chance username. The team will investigate and resolve the discrepancy as quickly as possible.

Chance does not charge its own fees on deposits. However, your payment provider — JazzCash, your bank, or your card issuer — may apply their own transaction charges. Check with your payment provider for their fee structure. The full amount credited to your Chance balance will be displayed during the deposit process before you confirm.

Processing times depend on the withdrawal method selected. JazzCash and Easypaisa withdrawals are generally processed within a few hours. Bank transfers may take one to three business days depending on your bank. You will receive a notification once your withdrawal has been processed from the Chance side.

Common reasons include incomplete account verification, an active bonus with pending wagering requirements, or a mismatch between your registered details and your payment account name. Make sure your account is fully verified and that any applicable bonus conditions have been met before requesting a withdrawal. Contact support at [email protected] if you believe there is an error.

Yes, minimum withdrawal amounts apply and vary by payment method. The exact figures are displayed within your account dashboard during the withdrawal process. If your available balance is below the minimum for your preferred method, you may need to wait until you have accumulated a higher balance before withdrawing.

A wagering requirement means you need to bet a certain total amount before the bonus funds become available for withdrawal. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 20,000 in qualifying bets before the bonus converts to real withdrawable balance. Not all games contribute equally — check the promotion terms on the Promotions page for game contribution rates.

Yes. Chance runs weekly promotions for registered members, including reload bonuses, cashback deals, and seasonal offers tied to Cricket events, Pakistan Super League (PSL) matches, and other major sporting occasions. Log in to your account and check the Promotions page regularly to see what is currently active for your account.

First, check that your deposit met the minimum amount required to trigger the bonus, and that you opted in to the offer correctly before making the deposit. Some bonuses require manual activation from your account panel. If you believe you met all the conditions and the bonus is still missing, contact support at [email protected] with your deposit details and the name of the promotion you were expecting.

In some cases, yes — but the option and its consequences depend on the specific bonus terms. Cancelling an active bonus typically means forfeiting both the bonus amount and any winnings accumulated while the bonus was active. If you want to remove a bonus from your account, contact support first so they can advise you on the implications before proceeding.

Demo or free-play mode availability depends on the individual game and provider. Some slot titles on Chance offer a demo version that lets you explore the game mechanics without risking real PKR. Live Casino games and certain other titles require real-money play. Look for a "Demo" or "Try for Free" option on the game thumbnail to check availability.

Chance's platform logs all game sessions, including active bets at the moment of a disconnection. If a game freezes due to a network issue on your end or the platform's side, the round outcome is typically resolved automatically and the result is credited once you reconnect. If you believe a disconnection caused an incorrect outcome or missing balance, contact support with the game name, approximate time, and your account username.

All games on the Chance platform use certified Random Number Generator (RNG) technology, ensuring that outcomes are random and not influenced by previous results or player behaviour. Live Casino games use physical cards and roulette wheels in real time, with professional dealers managing each round visibly on camera. The RTP (Return to Player) percentage for individual slot titles is typically listed within the game's information panel.

Currently, the dedicated Chance app is available for Android devices only. iPhone and iPad users can access the full platform through the Safari browser on their device — the website is fully responsive and optimised for iOS browsers, offering the same game library and account features without needing a separate app.

The most common reason is that "Install from unknown sources" has not been enabled for your browser or file manager. Go to your phone's Settings, find Security or Privacy settings, and enable installation from unknown sources for the browser you used to download the APK. If you still encounter an error, make sure you have enough free storage space and that you are running Android 5.0 or above. The Download page has step-by-step guidance for common Android models used in Pakistan.

When a new version of the Chance app is available, you can download the latest APK from the Download page and install it over your existing installation — your account and settings will be preserved. The app may also prompt you to update from within the app when a new version is detected. Always download updates only from the official Chance website to avoid installing modified or unsafe versions.

Change your password immediately from your account settings. Then review your transaction history for any deposits, withdrawals, or bets you did not make. Contact support at [email protected] right away with details of the suspicious activity. Do not wait — acting quickly gives the support team the best chance of investigating and resolving the issue before further unauthorised action can be taken.

Chance uses SSL encryption for all data transmitted between your device and the platform, protecting your personal details and payment information in transit. Account data is stored securely and is not shared with third parties except as required to process your deposits and withdrawals through payment providers like JazzCash or your bank. See our Privacy Policy for full details on how your data is handled.

Log in to your account, navigate to the Responsible Gaming section in your account settings, and select Deposit Limits. You can set a maximum PKR amount for daily, weekly, or monthly deposits. Once set, the limit takes effect immediately and prevents you from depositing beyond your chosen threshold during that period. Increasing a limit requires a cooling-off period before taking effect; decreasing a limit is immediate.

Self-exclusion allows you to voluntarily block access to your Chance account for a chosen period — for example, one month, three months, six months, or permanently. During the exclusion period, you will not be able to log in, deposit, or place bets. To activate self-exclusion, go to the Responsible Gaming section in your account settings, select Self-Exclusion, choose your desired duration, and confirm. If you need immediate help or are struggling to manage your gaming, contact support at [email protected] and the team will assist you promptly. Visit the Responsible Gaming page for further guidance.

If you feel that your gaming habits are negatively affecting your finances, relationships, or daily routine, it is important to take a step back. Use the self-exclusion tool to pause your account. Set a strict personal budget and time limit before each session. Speak to a trusted friend or family member about how you are feeling. Chance strongly encourages all players to treat gaming as entertainment, not as a source of income. For full self-management resources, visit our Responsible Gaming page.